THAILUX TERMINALYOUR STRATEGIC GROWTH PARTNER
Services

Four ways to work together.

Start with one service or combine them. For each one you can see what we deliver, who does what, and what we need from your team.

Service 01

International Business Assessment

A clear view of your international opportunity and of how your department works today, before you commit to anything larger.

Best as a first step

What we review

  • How inquiries arrive, are answered and followed up
  • Quotation and pricing process
  • Markets and service lines with the best fit
  • Team structure, languages and coordination
  • Current agents, partners and reporting

What you receive

  • The main problems and opportunities, in order of priority
  • Starting indicators to measure progress against
  • A step-by-step action plan
  • Our recommendation on which service, if any, fits next

What we need from you

  • Time with your international, marketing and finance leads
  • Recent inquiry and case figures, without patient details
  • Your current agent agreements, if any
Service 02

Referral Network & Market Development

International patients referred through our network of 165 referral agents and embassy channels, already active in 13 markets, under case rules agreed before referrals start.

Best for more patients

What Thailux does

  • Recruits, briefs and manages referral agents
  • Refers suitable cases to your hospital
  • Handles non-clinical communication with patients and agents
  • Airport pickup and transfers for referred patients
  • Follows up every case until it is closed

What your hospital does

  • Medical review of each case
  • Treatment plan and quotation
  • Treatment, quality and clinical governance

What you can verify

  • The full list of cases we referred, with status
  • Agent commissions, case by case
  • A monthly report to your management

Markets we already refer from: Saudi Arabia, UAE, Qatar, Kuwait, Oman, Iraq, Lebanon, Sudan, Morocco, Bangladesh, Myanmar, Cambodia and China.

A hospital interpreter and a nurse welcoming an international couple at a reception desk
Service 03

Embedded Operations Team

Thailux interpreters, coordinators and marketing staff working inside your hospital, in the roles and to the standards you agree with us.

Best when your team is stretched

Roles we can place

  • Medical interpreters
  • International patient coordinators
  • International marketing staff

How it works

  • Roles, working hours and response standards agreed with you
  • Staff work only for the hospital they are placed in
  • They follow your hospital’s workflow and policies
  • Regular reporting to your management

What we need from you

  • A named manager as the main contact
  • Workspace and access to the systems the role needs
  • Orientation to your departments and procedures
How fees work

Fees follow the scope, and commissions stay visible.

Fees are agreed for each engagement after a first discussion. Depending on the service, they can combine a fixed fee, a monthly fee and a performance-linked part.

Agent commissions are always reported separately, case by case, so you can see what goes to referral partners and what goes to Thailux.

Which service fits?

Your situationWhere to start
You are not sure where the gaps are01 International Business Assessment
You need more international patients02 Referral Network & Market Development
Patients are coming, but your team cannot keep up03 Embedded Operations Team
You want one partner to run the whole international business with you04 Co-Managed International Department
Start a conversation

Not sure which service fits? Let’s talk it through.

A first conversation, no commitment.

Tell us about your hospital or clinic and where you need help. We reply within 24 hours.

Discuss your hospital’s goals ↗Or message us on WhatsApp: +66 91 876 6251